Enchanting Care is a family-run and family-focused domiciliary care company, dedicated to the delivery of the highest standards of care to enable you to live comfortably in your own home. We are four siblings who are working together to deliver the very best care. We aim to provide a bespoke package of care services built around your unique requirements, while maintaining your privacy and dignity at all times.
Our values and aims are to provide excellent individual care for our clients. We put you or your loved one at the centre of all we do. We are an innovative, reliable and flexible company. We will not compromise on quality although we do aim to offer value for money. Ultimately and simply, we care and we will always treat you with respect, honesty and consideration.
When we first meet you we will try to learn about you and make a thorough assessment of your care needs and expectations. If you wish, we can liaise with other professionals involved in your care to ensure a coordinated and effective approach to your care is achieved.
We cover areas in and around Waterlooville, Portsmouth, Fareham, Havant, Emsworth, Meon Valley and Petersfield.
We put you at the centre of all we do. We provide the highest level of care that will enable you or your loved one to remain living comfortably at home. Whatever the challenges facing you we are here to help. We have a simple aim: to enable you to live safely, comfortably and as independently as possible in you own home. We are dedicated to maintaining your dignity at all times, therefore our carers will treat you with the utmost respect and sensitivity at all times.
Our aim is to ensure your dignity and individuality are preserved at all times. We will respect your privacy and help to promote your independence. We can offer you a spectrum of care options and we will work together to find the right combination to suit your specific needs. We will offer you options to choose from but the ultimate decision will be yours. You and your family will be fully engaged in the development of your care plan. All elements of the care we provide for you will be planned with your full involvement and will reflect and address your individual needs. When your needs change we will update your care plan and make sure the changes that are needed are made swiftly.
We appreciate that searching for the right care for your loved one can be a daunting prospect so we will help you through every stage of the process. We will try to keep what can seem a complicated process as simple as possible. We seek to reach outstanding levels of personal service. We have carers who are fully trained nurses and are able to deal with the treatment of more complex medical conditions. Our carers are chosen primarily for their personal skills and experience; they are trained to the highest standards within the care industry. Further training is available at all stages of their development. We will aim to place a carer with you who has the necessary skills, knowledge and personality to meet your needs. We understand that it is important for us to place a carer with you who is a good match.
Not everything can be taught. We have well trained staff but we know that care is not about qualifications but about people. Our carers will listen and show empathy to our service users at all times. The preservation of your dignity is paramount. The services we provide will promote your independence and strive to meet your needs and expectations.
We are an open and transparent company and we aim for honesty in everything we do. We consider it an honour that you would choose to entrust your care or the care of your loved one to us and we can assure you that our services will be of the highest and most individual and personal nature. We feel that being a small family-run organisation, we can respond quickly and flexibly to your changing needs and expectations. We will offer the very best personal care and attention to you or your loved one.
If you wish, and upon your instructions, we will liaise with anyone who is involved in your care, including family, friends, social workers, doctors or other practitioners.
Enchanting Care is a registered service provider and regulated by the Care Quality Commission under the Health and Social Care Act 2008 (Provider ID: 1-2525990835, Certificate number CRT1-3778209350). We take our regulatory responsibilities very seriously and we adhere to all requirements and aim to surpass what is expected of us.
Please call us for an informal, no obligation chat about how we may be able to help you. Our qualified care-at-home manager can visit you in your home for a free assessment. From this we can formulate a Care Plan that will detail all tasks to be undertaken and related information. This is not a box ticking exercise – we will listen to you about your expectations and preferences and learn about you. We know that long term relationships can only be built on trust, discretion and integrity.
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- Daughter of clients
'Thank you for all your help and assistance and also your kind wishes. It has been a pleasure working with you all, but most importantly thank you for the outstanding care that was given to my Mum. No words can thank you all enough. Also, the way everyone looked after my Dad was very comforting.'
- Daughter of client
'On behalf of my Dad and ourselves, we'd like to thank you for everything that you're doing especially under these trying circumstances. It really is appreciated.'
'Dear Enchanters, you have great carers.......all your girls were charming and invaluable following my operation.....and great company as I became a little more independent. Please thank them all.'
- Daughter and son of client
'We just wanted to say thank you so much for the care and help you gave Dad over his final few months. He really appreciated how much you did for him and how kind you were.'
- Client's daughter
'I want to thank you all at Enchanting Care for the way you have looked after Mum.'
- Client's children
'We would like to take this opportunity to thank you all for the wonderful care you provided for our mum, we can't thank you enough for making her happy and comfortable.'